Return and complaint

All products purchased from our online store have a 14-day right of return for unused products in accordance with the Mail Order Act. The product must be able to be returned for further sale. Defective or mail-damaged products also have a 14-day right of return. We refund products in good condition, the customer is responsible for return costs (consumer protection act, June 2014).

Return instructions

Pack the products well in the shipping package and attach the receipt or order confirmation. We refund the price paid for the products within 14 days to the payment method used in the order from the day we received the return.

Please contact our customer service first if you want to return products. You can get more detailed operating instructions from customer service on how to return products.

Delivery error

If we have delivered products that you did not order, return the product as instructed above. We will correct our mistakes without delay.