The customer must be at least 18 years of age or older. If you are under 18, you must have parental consent for your order.
Shopping and prices
It is possible to buy products from the online store using a shopping cart. The deal is binding once you have read and accepted the terms of delivery, placed the order and received the order confirmation. Product prices include VAT at the applicable VAT rate. We reserve the right to change our prices without notice.
There are two payment methods available in our online store; Paytrail payment service (formerly Suomen Verkkomaksut) and Paypal. Paytrail payments can be made with domestic online banking codes, most credit cards, and by invoice or installment.
To pay with Paypal you need your own Paypal account. You can register at https://www.paypal.com
Our payment transactions are secure and encrypted. We do not store your payment information in our system.
After we receive your order, you will receive an order confirmation from us at the email address you provided in the shipping information. Order confirmation is a binding document between the parties (merchant and customer). If for any reason you do not receive your order confirmation after placing your order, please contact our customer service by email to firstname.lastname@example.org
Cancelling the order
If you would like to cancel your order, please email us at email@example.com and tell us that you would like to cancel your order.
Shipping costs include costs for posting, order processing, and packing materials. We charge shipping costs from 1.12.2019 as follows:
€5.20 orders delivered via Posti to Finland
€5.95 orders delivered via Matkahuolto to Finland
€10.00 Parcel post to other countries
Free shipping on all orders over 65€ to Finland, to other countries for orders over 79€.
The shipping charges that are added to the order are automatically calculated for the total price in the shopping cart.
All orders are delivered via Matkahuolto or Posti as requested by the customer. The customer can choose the delivery to the nearest office. Parcel shipments will be picked up within 1-3 business days of delivery. We deliver orders to Finland, Estonia and Sweden.
Please note that the transport companies retain the package at the pick-up point 7 days. To resend the unretrieved package, we charge the shipping costs €15.
Products sold in the online store are found in our warehouse. We deliver paid orders as a rule within two business days after payment is confirmed. If the product is not in stock, the product reads "Sold out". However, if you order an expired product, we will notify you by email of the product exchange.
Return and complaints
All products purchased through our online store have a 14-day right of return for the unused product. The product must be able to be returned for sale. During shipping damaged or otherwise defective products are also entitled to a 14-day return policy. We will refund the price of products in good condition for sale back to the customer. The customer is responsible for the return costs.
Pack the products well and include the receipt and the account number to which the refund will be paid. We will refund the price paid for the products within 14 days to the customer's account number from the day we received the refund.
For more detailed instructions about how to return products, please contact the seller first by email (firstname.lastname@example.org)
If we have supplied products that you have not ordered, please return the product as advised above. We will rectify our mistakes immediately.
By confirming your order in our online store, you agree to comply with our terms of delivery above.